GDPR, DATA PROTECTION & PRIVACY POLICY
Effective Date: 26/5/2025
This policy outlines how SEN Creations (“we”, “us”, or “our”) collects, processes, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.
1. Company Details
Business Name: SEN Creations
Trading As: Jamie Ollerenshaw (Sole Trader)
Registered Address: Duce Farm, Grindlow, Great Hucklow, Buxton, Derbyshire, UK, SK17 8RJ
Email: info@sencreations.co.uk
Phone Number: 07561794535
Company Registration Number: Not applicable (sole trader)
VAT Registration Number: Not VAT registered
2. Scope
This policy applies to all personal data processed by SEN Creations relating to customers, suppliers, contractors, and any other third parties. It also serves as our Privacy Policy, detailing how we handle and protect your information.
3. Lawful Bases for Processing
We will only process personal data where we have a lawful basis to do so. This includes:
- Contractual necessity: To fulfil an order or provide a quote.
- Legal obligation: To comply with tax, accounting, or other legal duties.
- Legitimate interests: For business operations, such as marketing to existing customers.
- Consent: For marketing to new customers or retaining data beyond contract purposes.
4. What Personal Data We Collect
Depending on your interaction with us, we may collect the following data:
- Full name
- Contact details (email, phone number, address)
- Payment information (bank details, transaction history)
- Order and delivery records
- Marketing preferences (where opted in)
- Business contact details (for B2B clients)
We do not collect or process sensitive personal data (special category data).
5. How We Use Your Data
We use your data for the following purposes:
- To process and deliver your order
- To manage our relationship with you
- For invoicing and payment purposes
- To respond to enquiries or provide quotes
- To comply with legal requirements
- For marketing communications, where you have opted in
6. Marketing and Consent
We may send marketing emails, promotions, or newsletters to customers who have explicitly opted in to receive such communications. You may withdraw your consent at any time by contacting us or using the unsubscribe link in emails.
7. Data Retention
We retain personal data only as long as necessary to:
- Fulfil our contractual obligations
- Comply with legal and regulatory requirements
- Maintain business and financial records (typically 6 years for accounting purposes)
8. Data Sharing and Transfers
We do not sell or rent your personal data. We may share it with:
- Service providers (e.g. couriers, IT or payment processors)
- Legal or regulatory bodies if required
All third parties are required to respect the security of your data and treat it in accordance with the law.
9. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Object to or restrict processing
- Withdraw consent for marketing
- Request data portability (in applicable circumstances)
To exercise these rights, please contact us at info@sencreations.co.uk.
10. Data Security
We implement appropriate technical and organisational measures to safeguard your data, including:
- Secure password management
- Encrypted communications and devices
- Regular data backups
- Access restricted to authorised personnel
11. Cookies and Website Data
Our website may use cookies to improve user experience. Cookies are small files stored on your device that help us understand how visitors interact with our site. You can manage cookie settings in your browser.
We may collect anonymised data for website analytics. No personally identifiable information is collected unless you voluntarily submit it through forms.
12. Complaints
If you believe your data has been handled improperly, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Phone: 0303 123 1113
13. Changes to This Policy
We reserve the right to update this policy at any time. Any significant changes will be communicated where possible.
14. Contact
For all data protection or privacy-related queries, please contact:
Email: info@sencreations.co.uk
Phone: 07561794535
